2.3 Product Features

In accordance with Article L.111-1 of the Consumer Code, the Customer may, prior to his order, find out on the Site, the essential characteristics of the Products he wishes to order presented in each of the product sheets.

2.4 Price

The prices displayed on the Site are expressed depending on the currency of the Customer’s country of order and access to the Site. These prices include the VAT applicable in France or that applicable in the country of delivery on the day of the order but are exclusive of delivery costs payable by the Customer.

SANNA CONSCIOUS CONCEPT reserves the right to modify the prices at any time, without however such modification being able to affect an order which would have already been the subject of validation.

3.1 Shipping Orders

An email is sent to the Customer when their order is shipped. This email summarizes the delivery method as well as the order tracking number. 

3.2 Place of Delivery

The Products are shipped to the delivery address provided by the Customer during the ordering process. The Customer is informed that SANNA CONSCIOUS CONCEPT cannot be held responsible for the impossibility of delivering the order in the event of incorrect information when the Customer enters their delivery details. SANNA CONSCIOUS CONCEPT delivers the Products worldwide.

3.3 Delivery Delay

Except in cases of force majeure, in particular a health crisis, and to the exclusion of certain periods of high activity, such as sales periods, and subject to validation of the order and payment by the Customer, order will be prepared and shipped in a timeframe of 4 working days. 

SANNA CONSCIOUS CONCEPT undertakes to inform the Customer by e-mail of the progress of the processing of his order. The Customer is informed that there is no follow-up of delivery 24 hours following the order, this one being the subject of a preliminary treatment by a sorting platform. After this period, the Customer will be able to follow the delivery of his package directly on the site of the carrier selected when placing the order.

Local order pick-ups from our showroom are available. A scheduling confirmation will be sent to you following your order. 

3.4 Delivery Methods

Please visit Shipping & Returns page for details on a per country basis.

Packages destined for Switzerland are subject to customs duties. Place des Tendances undertakes to settle the Swiss value-added tax as well as any customs duties directly with the Swiss authorities. The Customer will have no additional tax to pay upon receipt of his package.

3.5 General Provisions on the Delivery of Products

It is the Customer’s responsibility to verify the conformity of the delivery with respect to his order and to report any errors without delay. If there is a delay in receiving the order, SANNA Conscious Concept will be charged with opening an investigation with the shipping company, which can take up to 15 days. After this point, if the package is still lost, the Customer will be reimbursed entirely. The Customer is also required to check the condition of the Products delivered. Any package showing apparent anomalies (damage, product missing from the purchase order, damaged or open package, defective product, etc.) at the time of delivery or withdrawal by the Customer must be the subject of a complaint. sent to customer service within 3 days of the date of delivery or collection.

The Customer must return the Product concerned, imperatively following the Product return procedure described in article 9.1, specifying the reason for the return “Non-conforming product”. The conditions for exercising legal guarantees are detailed in Article 10 below.

If the anomaly is proven and confirmed by SANNA CONSCIOUS CONCEPT, the Customer will receive, subject to receipt of the package in SANNA CONSCIOUS CONCEPT warehouses, an e-mail indicating whether the Product concerned can be exchanged or refunded. Where applicable, the reimbursement of the Product, the delivery costs, and the costs incurred for the return will take place within 14 days from the date on which SANNA CONSCIOUS CONCEPT has confirmed to the Customer that he is entitled to said reimbursement in accordance with the Guarantees described in article 10.

4.2 Prevention and Management of Debts

In addition, in order to prevent unpaid debts, SANNA CONSCIOUS CONCEPT has implemented a system that may lead to requesting additional information from the Customer during payment or suspending an order.

4.3 Electronic Invoice

An invoice in electronic format will be made available to the Customer on the Site in the “My personal space” section, which the Customer accepts.

5.1 Purchase of a Gift Card

The Customer can purchase one or more gift cards on the Site. These gift cards can only be used on the site sannar1.sg-host.com. Gift cards cannot benefit from any promotional code when purchased. The minimum amount of a gift card is 50€ and can be up to 500€ (any device can still purchase it and use it).

When creating a gift card, the Customer must enter the e-mail address of the beneficiary (“The Beneficiary”) of the gift card. This e-mail address cannot be changed subsequently.

In the event of an error entering the e-mail address of the recipient(s) of a gift card, the issuing Customer may request the cancellation of his order. The amount corresponding to the canceled gift cards will then be fully refunded to him according to the payment method he had chosen when he purchased it. No cancellation request will be accepted if the gift card has been used by its beneficiary. SANNA CONSCIOUS CONCEPT does not incur any responsibility in the event of an error in the e-mail address of the recipient of a gift card. The gift card is valid for one year from the date of purchase. It cannot be exchanged for cash. If the gift card is not used within a period of one year from its date of purchase, the corresponding amount will be considered as definitively acquired by SANNA CONSCIOUS CONCEPT.

5.2 Payment by Gift Card

The recipient of the gift card will receive his gift card in the form of a code by e-mail or by post.

Use a gift card on sannar1.sg-host.com

1. You must create an account and be logged in to use your gift card.
2. Do your shopping at sannar1.sg-host.com
3. Validate your basket
4. On the payment page to use your gift card, click on the “I have a discount code” tab, enter your code then validate

The gift card can be used on the site, all at once or several times. It is valid for 1 year.

If the amount of your gift card is greater than that of your basket, the remaining amount remains available on your gift card which will be offered to you on the “my secure payment” page during your next order and available on the “my vouchers” page. ‘purchase’ in your personal space. Otherwise, you can complete your payment with another means of payment or another Place des Tendances gift card. If the customer returns an item paid with a gift card then the refund will be in the form of a credit note which will be valid for 6 months from the date of its creation. The gift card and credit are two cumulative means of payment.

Transfer of Risk and Ownership

SANNA CONSCIOUS CONCEPT retains ownership of the Products until full payment of the order, i.e. upon receipt by SANNA CONSCIOUS CONCEPT of the full price and associated costs. These provisions do not prevent the transfer to the Customer, from their reception, of the risks of loss and deterioration of the Products purchased as well as of the damage they could cause.

Intellectual Property

All texts, comments, photos, brands, illustrations, and images reproduced on the Site are protected both by copyright and by intellectual property. These elements are and remain the exclusive property of SANNA CONSCIOUS CONCEPT or of the holder of the intellectual property rights concerned. Any total or partial reproduction of the Site or any of its elements, on any medium whatsoever and for any reason whatsoever, is strictly prohibited.

8.1 Withdrawal period

In accordance with article L 221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from the date of receipt of his order to return the Products ordered, without having to justify his decision. In the event of multiple deliveries for the same order, the withdrawal period expires fourteen (14) days after the day on which the Customer takes physical possession of the last Product. The Customer must return the Product to SANNA CONSCIOUS CONCEPT at SANNA SAS, 9 rue Milton, 75009 Paris, FRANCE, without undue delay.

8.2 Return Exceptions

There is no right of return for:

– Products made to consumer specifications or clearly personalized;

– the Products when they have been worn, washed, retouched, or permanently damaged

– Items on Sale.

9.1 Return of Products

Your return request must be received within 14 days from the date you received your shipment to get a full refund, if a return is received after 14 days you will be able to receive only store credit.

SANNA will issue a refund to the original form of payment for the return of merchandise with the following details:

• Shipping fees are non-refundable.
• All goods must be returned unworn and in perfect condition with all original tags attached.
• Swimwear can only be returned if the protective linings are still in place and tags are still on.
• Lingerie cannot be returned or exchanged.
• Hosiery cannot be returned or exchanged once taken out of its packaging. 
• Perfumes cannot be returned once their plastic packaging has been opened.
• Make-up cannot be returned or exchanged if the protective seal has been broken.
• Food and supplements cannot be returned or exchanged.
• Masks cannot be returned or exchanged.
• Jewelry can be returned if unworn and with all original tags and packaging intact.

There is no right of return for:

• Products made to consumer specifications or clearly personalized;
• the Products when they have been worn, washed, retouched, or permanently damaged. SANNA may refuse any returns that do not comply with our conditions stated above. The Customer cannot return items from different orders in a single return package. They must send a return package per order.

In accordance with article L 221-23 of the Consumer Code, the Customer will be responsible in the event of depreciation resulting from manipulations other than those necessary to establish its nature, its characteristics and, if applicable, its proper functioning. Consequently, the Company reserves the right to refuse the return if the returned Product is unfit for a new marketing (Product returned incomplete, spoiled, damaged, worn, soiled, or washed for example).

9.2 Product Return or Exchange Procedure

All returns and exchanges will be processed through DHL Express. Please e-mail us at sanna@sannaconsciousconcept.com  to notify us of your intent to return or exchange. Your e-mail should contain your order number and your reason for returning the goods. We will then email you the shipping label. 

For all returns, the cost of your return shipment will be deducted from your reimbursement. For all exchanges, return shipments must be paid for by the customer, but the shipment back to the customer will be paid for by SANNA Conscious Concept. 

Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition. Close the envelope using the return closure and ensure it is sealed securely to avoid damage during transit. Request proof of postage as we are not liable for lost returns.

9.3 Refund Within the Framework of the Exercise of the Right of Withdrawal

When the return is made by the Customer as part of the exercise of the right of withdrawal, the refund is triggered as soon as the product is collected by the Company or the Customer provides proof of shipment of the Product, the date retained being that of the first of these facts. The Customer is informed that this period may be extended if the return requires additional control. Proof of shipment of the Product will be sent by the Customer by post to the following address: SANNA SAS, 9 rue Milton, 75009 Paris, FRANCE.

SANNA CONSCIOUS CONCEPT will not reimburse the Customer for all payments made by the latter for the returned Product.

Article L 217-4 of the Consumer Code:

“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility ”

Article L 217-5 of the Consumer Code:

“The good conforms to the contract:

1. If it is suitable for the use usually expected of a similar item and, where applicable:
   • if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
   • if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or his representative, in particular in advertising or labeling;
2. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ”.

Article L 217-12 of the Consumer Code:

Action resulting from lack of conformity lapses two years after delivery of the goods.

When acting as a legal guarantee of conformity, the Customer:- Has a period of two years from the delivery of the Product to take action against SANNA CONSCIOUS CONCEPT, seller;- May choose between repairing or replacing the Product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;- Is exempt from providing proof of the existence of the lack of conformity of the Product during the 2 years following delivery of the Product.
The legal guarantee of conformity applies independently of any commercial guarantee granted. It is recalled that the Customer can decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code and that in this case, he can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

Within the framework of the legal guarantee of conformity, SANNA CONSCIOUS CONCEPT undertakes to choose the Customer:

• either to repair the Product;
• either to replace the Product with an identical product depending on available stocks;

However, in accordance with article L217-9 of the Consumer Code, the Company may not proceed according to the Customer’s choice if this choice has a clearly disproportionate cost with regard to the other modality, taking into account the value of the good. or the importance of the defect. The Company is then required to proceed, unless this is impossible, according to the method not chosen by the Customer.

In addition, in accordance with article L 217-10 of the Consumer Code, if the repair and replacement of the Product is impossible or if the solution requested or proposed or agreed in the application of the above paragraph cannot be implemented. work within one month of its complaint, the Customer can:

• either to reimburse the price of the Product, as well as any delivery and return costs, if the replacement proves impossible;
• or to communicate to the Customer the contact details of the manufacturer or distributor of the Product.

Personal Data Protection Policy

SANNA CONSCIOUS CONCEPT undertakes to be as open and transparent as possible and to provide the Customer with all the necessary information on how their Personal Data (as that term is defined in our Data Protection Policy) is collected, used, and protected when his visits to the Site. For more information, we invite you to read our Privacy Policy.

Customer Service

In the event of a difficulty arising during the ordering or delivery of the Products, in order to request an amicable settlement, the Customer can contact customer service:

• by email to the address sanna@sannaconsciousconcept.com
• by post to SANNA SAS, 9 rue Milton, 75009 Paris, France